Job Title: Social Media Community Manager I
Job Description
We are seeking a passionate and driven Social Media Community Manager I to help reshape customer experiences through personalized computing. This role bridges the gap between our team and the community, managing reviews, engagement, and customer communications with clarity, empathy, and precision. The ideal candidate is customer-focused, thrives in dynamic environments, and takes ownership of the customer journey, ensuring our early customers feel heard, supported, and excited about our product.
Responsibilities
- Work across teams to plan, write, and schedule content across social media touchpoints.
- Ensure consistent representation of the brand voice in all communications.
- Manage the presence on social networking sites like X, TikTok, and YouTube.
- Plan and execute community outreach efforts.
- Run fan engagement and acquisition promotions such as sweepstakes and contests.
- Collaborate with Customer Service to address customer concerns and moderate user-generated content.
- Develop, test, and refine best practices for engaging with customers and building the brand on social networking sites.
- Analyze key metrics and create weekly performance reports.
- Maintain a deep understanding of social networks, customer behavior, and emerging social media trends.
- Advocate for social media within the broader organization.
- Establish partnerships with subject matter experts to create and cultivate content for social media distribution.
Essential Skills
- 2-3 years of community management experience.
- Excellent written and oral communication skills, with experience communicating to both customers and senior management.
- Ability to deal with ambiguity, respond flexibly to changes, and produce results in a fast-paced environment.
- Thorough understanding of social media and community management best practices.
- Strong bias for action and ability to prioritize effectively.
Additional Skills & Qualifications
- Experience running online promotions such as sweepstakes and contests.
- 0-2 years of experience managing a social media presence, online marketing strategy, or online community.
- Experience engaging large communities with 1 million members or more.
- Experience with TikTok, X, or YouTube advertising.
- Strong copywriting abilities and sound editorial judgment.
- Ability to use quantitative data and metrics to drive editorial decisions and marketing activities.
- Strong influence management skills to influence business and technology teams without direct authority.
- Bachelor's Degree Required.
Work Environment
This position is fully remote, allowing you to work local hours from 9-5.
Job Type & Location
This is a Contract position and is 100% remote working 8 - 5 in your own timezone
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 12, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
