Yourgi CRM Specialist

Destination Pet • Full-time • Remote (Prior Lake, Minnesota, United States) • $65,000 - $75,000 / year • 1w ago

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a CRM Specialist to our Yourgi team!

LOCATION: Remote

REPORTS TO: Director of Marketing

PAY: $65k- $75K/ salary

Core Responsibilites:

Activate, configure, analyze, and maintain the organization’s CRM platform and partners at a high standard. This includes the following:

Creation of Workflows, Triggers, and Automations

Marketing campaigns including drip campaigns and ad-hoc sends

User segmentation

User funnel optimizations to increase conversions during our sign-up process

Assist with marketing and data capture efforts across all our marketing channels

Contribute to creative brainstorming sessions and support ongoing concept development for new CRM strategies and marketing campaigns.

Collaborate cross with departments with Marketing, Customer Support, IT, and Product to understand business requirements and translate them into CRM workflows and automations.

Troubleshoot system issues, manage CRM integrations with other platforms/tools, and coordinate with vendors or technical teams as needed.

Maintain data integrity, monitor data quality, perform regular clean-ups, ensure accuracy and up-to-date records.

Meet deadlines and manage multiple projects simultaneously in a fast-paced environment.

Requirements:

Education & Experience:

Bachelor's degree in marketing, Communications, Business, IT/Technology, or a related field (or equivalent practical experience).

2-4 years' related experience in using and administering CRM systems (Salesforce, Hubspot, Zoho, etc)

Strong analytical skills with the ability to interpret CRM data, generate insights, spot trends, and help in creation of reports and dashboards

Experience designing and optimizing workflow automation, segmentation, and marketing campaigns

Excellent data management skills with attention to data quality, cleanliness, and integrity

Great communication and collaboration skills, with the ability to work across multiple teams including marketing, product, social media, and more.

Understanding of data privacy/compliance, user roles, and security permissions in a CRM context

Must be able to work at pace, manage multiple priorities, and create strong working relationships

Must be passionate about pets and helping pet parents find confidence in pet care

A strong desire to get things done, and to a high standard

Experience working in pet care, tech, or consumer-facing brands is a bonus, but not required.

Perks:

Health, vision, dental, long & short-term disability, and Life insurance

A Startup mentality company with stable funding

401k match

Pet Care discounts

Flexible Time Off

Opportunity to grow your career with a network of like-minded professionals

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?