About the company:
TMGM empowers investors to take charge of their investment portfolio, combining CFD trading opportunities across 6 asset classes with access to 12,000+ products including Forex, Shares, Precious Metals, Energies, Indices, and Cryptocurrencies.
Our sophisticated online platform simplifies direct CFD trading: providing the technology, turn-key support, and innovative structure so traders only have to worry about investment decisions. TMGM has offices in 3 continents and a volume of more than $200 Billion traded each month on its platform.
This is your chance to join the fastest growing CFD provider in Australia, make a significant contribution to its success and enjoy being part of something special. This is also a great opportunity to gain knowledge and experience that is impossible to obtain in other industries. If you're looking for a fast-paced environment and an exciting opportunity, then we are the company for you.
Position Overview
We are seeking a highly motivated Marketing Manager – CLM & Growth to lead client lifecycle management and drive growth initiatives across multiple markets. This role combines strategic planning and hands-on execution, covering the entire client journey from acquisition to retention and reactivation. The ideal candidate will have strong experience in CRM, campaign management, data-driven marketing, and client engagement, with a proven track record of delivering measurable growth.
Key Responsibilities
- Develop and implement CLM strategies to optimize conversion, deposit, trading activity, and retention.
- Design end-to-end customer journeys (Welcome, KYC reminders, deposit triggers, trading education, reactivation campaigns).
- Collaborate with Sales, Product, BO, Compliance, and Marketing to ensure seamless client experience.
- Define CLM KPIs (conversion rate, deposit rate, retention rate, LTV) and conduct regular performance reviews.
- Lead A/B testing and continuous optimization of lifecycle campaigns.
- Plan and execute client engagement campaigns (deposit bonuses, trading vouchers, challenges, loyalty programs).
- Partner with Event & Sponsorship teams to integrate large-scale activations into client growth initiatives.
- Monitor campaign ROI, track performance metrics, and deliver insights for future improvements.
- Identify new growth opportunities across regions (SEA, China, Global) and tailor localized strategies.
- Oversee EDM, push notifications, SMS, and app communications as core CLM channels.
- Manage campaign automation workflows, segmentation, and message optimization.
- Ensure delivery, open, and click rates meet performance benchmarks.
- Work closely with the Data & Analytics team to build client segmentation models.
- Translate customer behavior insights into actionable marketing strategies.
- Provide regular performance reports and recommendations to senior management.
- Bachelor’s degree in Marketing, Business, or related field; Master’s degree is a plus.
- 5+ years of experience in CRM, CLM, or Growth Marketing (preferably in fintech, brokerage, or digital industries).
- Strong knowledge of HubSpot / Salesforce / CRM platforms and marketing automation tools.
- Proven ability to design and execute lifecycle campaigns with measurable impact.
- Analytical mindset with proficiency in data tools (Excel, Google Analytics, BI dashboards).
- Excellent communication and project management skills; able to lead cross-functional initiatives.
- Fluent in English; Chinese or other Asian languages is a strong advantage.
- Growth Opportunities - We value your growth as much as we do ours, so we include educational and career growth opportunities at every level.
- People-First Values -We believe building a great company happens by hiring great people. Our employees' job satisfaction always comes first.
- Shared Success - We offer revenue share opportunities for the right people, allowing our employees to share in company success.
- Worldwide Team - Our worldwide team means you'll work with others from all over the globe and gain international experience.
