Associate Account Manager- Social Media, Client Partnerships
Location: Remote / US, Canada (available MST hours)
Job Type: Independent Contractor (Commission based)
Industry: Digital Marketing | Sales Enablement
About ViralCoach
Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies. Our team includes social media experts with tenure on marketing teams including Amazon, Paypal, Nerdwallet, and others. We are quickly growing to serve small business owners between $1-50M top-line revenue and need to expand existing teams to support aggressive client acquisition. High standards, fast pace, zero drama. We win by making clients win.
About the Role
We’re hiring an Associate Account Manager to keep client programs on track across scripting, production, posting QA, and day-to-day communications. You’ll drive momentum, protect quality, and support Senior Program/Account Managers to improve client engagement and retention.
The ideal candidate is a detail-oriented, proactive communicator with a strong grasp of social media trends, administrative support, production processes, capable of balancing client relations, content quality control, and cross-team coordination to keep programs running smoothly.
Responsibilities
Program Operations:
- Maintain timely client communication channels for prompt responses and triaging messages to appropriate teams, i.e. production, admin, etc.
- Track and monitor client partnership health status, co-implementing remediation plans when necessary. - done once a week in AT
- Maintain account management dashboards, client boards and deliverables, ensuring recency and accuracy
- Content & Scripting Support
- Assist in researching, writing and auditing engaging video scripts optimized for platforms like TikTok, Instagram Reels, and YouTube Shorts.
- Conduct regular market research, identifying social media trends, and gaps
- Work closely with creative leads to ensure messaging aligns with the brand voice and goals.
- Review post performance, video quality and audit social media profiles for quality control.
- Assist with special projects and ad-hoc tasks as needed
Production Management:
- Review raw footage (framing, lighting, audio) and provide timely notes.
- Collaborate with editors to ensure polished, high-quality output.
- Regular audits of posted content; notify editor of fixes, escalate major issues to program leads.
- Understand and provide production equipment support (lighting, audio, camera placement), troubleshooting when needed.
Client & Stakeholder Collaboration:
- Attend client onboarding calls and strategic check-ins as needed.
- Provide meeting recaps, next steps and actionable items weekly.
- Collaborate with production, billing, and ads
Requirements
What makes this person successful:
- You’ve managed social media in agency or corporate settings and know what it takes to make content shine on TikTok, Reels, and Shorts.
- You’re a proactive communicator who keeps clients and teams aligned, informed, and confident.
- You bring client coaching & mentorship experience, helping clients hit their content and social media goals.
- You’re organized and quality-driven, juggling multiple calendars, scripts, and deliverables without missing a beat.
- You’re hungry to learn and grow fast, building lasting client partnerships, aiming to ramp up into an Account Manager role after proven success.
Time Commitment & Workload
- Manage 30+ client accounts concurrently.
- New accounts require 12+ weeks of focused attention, with lighter ongoing maintenance afterward.
- Be available Monday–Friday, 9–5 (your timezone) for Slack and ad-hoc client support.
- Attend daily team meetings, weekly one-on-ones, and company all-hands meetings.
Compensation
This is a commission based position with compensation based on the number of live accounts you are supporting. A full workload of 40 clients is aligned to on target earnings of $96K annually.
Career Advancement
This role offers a clear path for advancement. Associates who demonstrate strong client management skills, strategic thinking, and consistent results will have the opportunity to quickly progress into an Account Manager position with over six figure targeted earnings.
Our Application Process
As part of our interview process, applicants will receive a follow up email immediately after applying requesting the completion of a brief 3 minute video assessment. This step must be completed within three business days to be considered for interviewing.
Viral Coach is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all team members.
