End Date
Thursday 20 November 2025
Salary Range
£59,850 - £66,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
We are seeking a proactive, strategic, and highly organised Marketing Operations Manager to join our Consumer Marketing Bank & Borrow team (within Brands, Marketing & Experience) to support the Consumer Marketing Director and leadership team in delivering operational excellence, strategic alignment, and team effectiveness. This role is pivotal in ensuring the smooth running of the Consumer Marketing function, enabling delivery of key priorities, cross-functional projects, and driving continuous improvement across people, process, and performance. This is a unique opportunity that blends marketing operations, business support, and strategic coordination—ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about making marketing teams more effective and impactful.
Job Description
JOB TITLE: Marketing Operations Manager - Brands, Marketing & Experience
LOCATION(S): Bristol, Chester or Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.
About this Opportunity
We are seeking a proactive, strategic, and highly organised Marketing Operations Manager to join our Consumer Marketing Bank & Borrow team (within Brands, Marketing & Experience) to support the Consumer Marketing Director and leadership team in delivering operational excellence, strategic alignment, and team effectiveness. This role is pivotal in ensuring the smooth running of the Consumer Marketing function, enabling delivery of key priorities, cross-functional projects, and driving continuous improvement across people, process, and performance.
This is a unique opportunity that blends marketing operations, business support, and strategic coordination—ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about making marketing teams more effective and impactful.
Key Responsibilities
Strategic & Operational Enablement
- Act as a trusted partner to the Consumer Marketing Director, ensuring priorities are executed efficiently and aligned with broader business goals.
- Lead the planning and coordination of strategic initiatives, team delivery and cross-functional projects.
- Manage the team’s operating model, including planning cycles, governance routines, and performance tracking.
Marketing Operations
- Drive operational excellence by optimising workflows, tools (e.g. Jira), and processes across the marketing team.
- Collaborate with the Enablement Team to manage budgets, forecasts, and spend tracking across marketing.
- Support marketing risk and compliance responsibilities, including Records Management, Business Continuity, and High-Risk Data submissions.
Leadership & Team Support
- Manage the Director’s office in partnership with the PA, including diary prioritisation, and briefing coordination.
- Provide secretariat support for leadership meetings, including agenda setting, paper preparation, and action tracking.
- Lead the delivery of the team’s people plan, including training & development, engagement initiatives, recognition, succession planning, and FTE management and recruitment coordination.
Communications & Culture
- Develop and deliver internal communications, including team updates, monthly calls, and leadership messaging.
- Organise and facilitate team events, away days, and workshops to foster collaboration and alignment.
- Build strong, empathetic relationships across the team and wider business to support shared goals.
Executive & Stakeholder Engagement
- Liaise with the Chief Marketing Officer’s office and other senior stakeholders to support marketing queries and cross-functional initiatives.
- Represent the Consumer Marketing team in forums and working groups as needed.
Essential Skills & Experience
- Proven experience in marketing operations, business support, or strategic enablement roles with a good understanding of the Group and BMX function.
- Strong project management and organisational skills, with the ability to manage multiple priorities.
- Excellent written and verbal communication skills, with a flair for storytelling and stakeholder engagement.
- High emotional intelligence and the ability to build trusted relationships at all levels.
- Comfortable working independently and in ambiguity and shaping new ways of working.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), analytics & insights tools (PowerBI and Tableau) and collaboration tools (e.g. Jira, Teams, Confluence, Workfront).
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
