Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
The Marketing and Communications department at DTCC shapes and promotes the company's brand, messaging and public image across all channels. This team develops and drives strategic marketing campaigns, leads internal and external communications, oversees media relations, and creates content that engages target audiences. Through digital marketing, advertising, public relations, social media, content and events, the department works to drive awareness, attract and retain customers or partners, and support overall business goals. The Global Head of Marketing will serve as the strategic architect and operational leader of the company's Marketing efforts, inclusive of brand strategy, design, marketing management, digital marketing, website management and the martech stack. This executive will be responsible for shaping and delivering an ambitious, data-driven marketing strategy that strengthens brand equity, drives client engagement and accelerates growth across both core services and emerging business lines. As the company evolves into a more innovative and client-centric organization, this role, in partnership with its counterparts in Communications, will be pivotal in positioning the firm as a trusted partner and inspiring leader in the financial services industry.
Your Primary Responsibilities:
- Define and implement a global marketing strategy aligned with the company’s business objectives, transformation agenda and long-term growth plans.
- Lead brand evolution efforts to reflect innovation, leadership, trust, and strategic value to external clients and collaborators.
- Collaborate with business unit leaders, product teams, and client-facing functions to align marketing programs to both core business and commercial priorities.
- Build and scale a performance-driven marketing engine that supports both enterprise-level brand awareness and targeted demand generation.
- Oversee integrated campaigns across digital, content, advertising, events, and partner channels to drive measurable business outcomes.
- Deliver business results by establishing clear financial goals and ROI tracking from marketing programs.
- Champion the use of data, analytics, and marketing technology to optimize customer acquisition, engagement, and retention.
- Lead the in-house and agency creative teams to deliver compelling visual and narrative storytelling.
- Drive digital marketing engagement through SEO/SEM, social media, web, and email marketing strategies.
- Be responsible for the martech stack and web platforms, including DTCC.com, the company intranet, and Marketo as well as the integration with other CCO tools and analytics platforms.
- Cultivate a culture of creativity, experimentation, and continuous improvement within the marketing team.
- Lead the development of new capabilities in AI, digital marketing, brand engagement, content strategy, and client insights.
- Elevate how we work through technology, data and insights and turn them into action.
- Develops a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.
Qualifications:
- Minimum of 15 years of related experience.
- Bachelor's degree is preferred with master’s or equivalent experience.
Talents Needed for Success:
Leadership Competencies:
- Strategic Orientation: Approach is strategic and critical thinking oriented. Challenges constructively and drive end-to-end problem solving. Brings an innovative approach to business opportunities, foreseeing problems before they arise, and challenging complacency and the way things have always been done. The ability to create long-term strategies and plans, which reflect a thorough understanding of how the business operates.
- Collaborative Mindset: Effectively communicates a compelling picture of how team goals ladder up to both departmental and organizational priorities. Exceptional ability to form relationships with key partners, both within the Marketing and Communications department and throughout the organization through a strong level of presence, EQ and interpersonal skills.
- Hands-On Operator: A leader who "rolls up their sleeves" and is not afraid to "lean-in" to a problem and get involved when the situation requires attention. Leads from the front with energy, drive and a pragmatic, engaged approach to day-to-day execution. Strong detail orientation. Comfortable working in a dynamic, fast-paced, and collaborative culture.
- Drive for Results: Ensures things are getting done at an appropriate pace, impacting business performance at the highest levels. Evoking ownership and accountability, streamlining processes and structure, using technology to drive efficiencies and reallocating resources quickly and flexibly.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
