Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the Role:
At Aircall, we’re looking for a Senior Product Marketing Manager to join our growing team of talented, customer-centric, collaborative PMMs. In this role, you will be a key member of a global, cross-functional team based across the Europe and the US. Your focus will be on Aircall’s Analytics and Admin capabilities, including our Analytics+ add-on. This is a unique opportunity to collaborate cross-functionally with Product, Customer Success, Marketing, Enablement, and Go-To-Market to drive a measurable impact on Aircall’s growth. This is a senior, individual contributor role.
If you’re a person who loves the challenge of a fast-paced, dynamic work environment, enjoys solving meaningful problems, and wants to feel like part of a team — then you just might be the one we’re looking for.
This role reports to the Director of Product and Customer Marketing and is a hybrid role working in Aircall’s Paris office.
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Key Responsibilities: - Define differentiated, compelling core messaging and develop the go-to-market strategy for our Analytics and Admin capabilities, including our Analytics+ add-on
- Make sure internal teams like Sales and Customer Success have the resources they need about our Analytics and Admin capabilities, such as training, competitive talking points, and customer testimonials
- Own website content and collateral materials around these product capabilities, such as one-sheets and videos
- Become an expert in our product, our market, our competitors, and especially our global customers and buyers, and contribute those insights to our go-to-market approach.
- Contribute to roadmap planning by understanding market needs and by understanding market needs, win/loss reasons, and helping prioritize initiatives and enhancements that will impact acquisition, expansion and retention
- Collaborate with marketing colleagues and use your knowledge of our product, market, and buyers to recommend topics for blog posts, e-books, events, and global campaigns
- Craft and articulate our unified, differentiated value proposition across a portfolio of Aircall solutions with an impactful core messaging and positioning framework and supporting bill of materials that drive pipeline and revenue growth.
- Get familiar with how our product is used by different customer segments, and use this information to inform go-to-market strategies, global marketing campaigns, and other initiatives
- Bring creative problem-solving approaches to the team to help Aircall achieve ambitious revenue goals in 2025 and beyond.
Qualifications:- Outstanding English and French language skills (German also a plus) with written, verbal and presentation skills. You can easily “make it make sense” for an audience of internal colleagues, buyers, and the market at large.
- A minimum of 4 years of relevant experience in tech Product or Product Marketing at a B2B SaaS organization. Bonus points if you’ve focused on the SMB segment in the past!
- An ownership mindset focused not just on content output, but also on proactive communication, building effective go-to-market strategies, and taking the initiative to drive real revenue outcomes.
- Proven project management skills, especially in dynamic startup or scaleup environments
- A clear ability to work cross-functionally to achieve business goals–particularly with Product, Go-to-Market, Marketing, and Enablement teams.
- A data-centric mindset and ability to set measurable objectives
- A versatile player who’s just as comfortable crafting impactful product value stories as they are analyzing competitive research or building product demos.
- An excellent storyteller who understands how to tailor a message to meet an audience’s needs
- A globally-minded person who enjoys working with a diverse group of international colleagues
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Why join us?
Key moment to join Aircall in terms of growth and opportunities
♀ Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
45+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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