The Media team is a top-tier central media agency that markedly raises brand awareness and drives account profitability. Media is the bridge between the business and the consumer – guiding people to JPMC -owned and -produced media so they can begin or deepen their relationship with JPMC. The JPMC Paid Media team supports the planning, activation and management of Media programs across all JPMC products and lines of business. Over the past 5 years, the team has developed an internal media buying practice that manages Search Marketing, Social Marketing and Programmatic Paid Media (Display, Online Video, Audio). As a result of developing these internal practices, JPMC has assumed greater control of its media investment with the intent of driving incremental media efficiency and marketing campaign performance.
As a Search Operations Lead-Vice President on the Paid Media team, you should be a dynamic leader with deep expertise in Search Engine Marketing (SEM) or Search Engine Optimization (SEO). You will have proven ability to influence senior stakeholders, and ability to lead discussions with Controls partners to innovate and expand our process and procedures. You will partner with the team leads of Paid Search and SEO, driving our operations forward across several LOBs. You will oversee the development and execution of the Search teams business objectives (OKRs) and delivering measurable results. You will serve as a thought leader, internal consultant, and trusted advisor for the Search department head. Your leadership will inspire innovation, foster collaboration, and elevate the paid media discipline across the organization.
Job Responsibilities:
- Analyze business processes to identify inefficiencies, develop and implement solutions, and oversee day-to-day Search team operations.
- Provide comprehensive support, unbiased advice, in-depth analysis, and actionable recommendations to the Head of Search and senior leaders to drive operational excellence and informed decision-making.
- Project manage executive-level deliverables, such as Quarterly Business Reviews, OKRs, capacity planning, and Finance reviews.
- Track and memorialize timelines, roadmaps, and project plans that are commercially relevant and future facing.
- Templatize departmental workstreams for consistent tracking and reporting.
- Lead controls, process, and procedure discussions, ensuring deliverables are met.
- Manage new hire onboarding, including roles and responsibilities, tech requirements, stakeholder contacts, and knowledge sharing.
- Stay current with advancements in AI and automation, applying new capabilities to improve team operations.
Required qualifications, capabilities and skills:
- 7+ years’ experience in Paid Search campaign management or Organic Search content and technical roles.
- Proven ability to plan and execute projects, meeting timelines and budgets.
- Exceptional analytical skills, with the ability to interpret complex data and translate insights into strategic action.
- Strong problem-solving skills and innovative, out-of-the-box thinking.
- Superior communication and presentation skills, with experience engaging senior stakeholders and executive leadership.
- Ability to distill complex business problems and data into clear, actionable insights.
Preferred qualifications, capabilities and skills
- Experience in Financial Services.
- Agency or in-house paid media leadership, managing large-scale acquisition, e-commerce, or travel search programs.
- Demonstrated success (3+ years) leading high-performing teams and managing multi-LOB search programs for recognized brands.
- Advanced proficiency with Google Ads, Microsoft Ads, and third-party SEM tools (e.g., SA 360, Adobe, Marin).
