Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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Who You Are:
The Global CRM Clienteling Specialist is responsible for developing and implementing clienteling and data capture strategies to deliver a premium omni channel customer experience in support of Michael Kors’ customer growth and retention initiatives. Reporting to the Senior Manager, Global CRM Clienteling, this position is a key member of the global marketing team responsible for managing our clienteling app and programs and in-store data capture strategies, developing and deploying engaging client experiences and functional employee tools as well as working cross-functionally to define business needs, determine technical requirements, and operationalize product roadmaps, including leading successful pilots, feature rollouts, and continuous product enhancements.
What You’ll Do:
Clienteling Strategy & Programs
- Drive Michael Kors clienteling programs and implement strategies based on business needs
- Support clienteling outreach strategy to drive customer purchase frequency & return instore
- Work with analytics to define reporting and analysis requirements with key KPIs to measure program success
- Partner with Retail marketing to support in-store seasonal client activations & store traffic drivers such as product launches, events, popups, and campaigns
- Set benchmarks and ensure follow up of key KPIs through actionable dashboard/reports
- Support the regional teams in all aspects of the planning and execution of their clienteling programs
Application & Vendor Management
- Support day-to-day relationship with clienteling application vendor
- Partner cross-functionally to collect needs and best practices and outline prioritizes for app development roadmap
- Work with IT & product teams to troubleshoot and investigate technical issues
- Partner with application vendor to lead evolution pilot programs and change management for system updates
- Understand future technologies and present on how they could fit into the Michael Kors digital & retail ecosystems
Data Capture
- Manage and enhance in-store data capture toolkit to drive strong capture and validity rates
- Own global data capture goals, reporting, and on-going regional engagement such as communications and competitions
- Deliver capture reporting and enhancements to the field
- Implement accountability measures to hold regions and stores to their annual goal
Retail Partnership
- Partner with Retail Training and Retail Communications to develop store training guides and communications for clienteling & data capture initiatives to drive adoption and usage in the field
- Serve as main point of contact for the field teams and host regular calls for training and to drive strategy forward
- Hold regular monthly retail calls and ad hoc calls to gather feedback and gain buy in from the field teams around new activations
You’ll Need to Have:
- Bachelor’s degree in marketing, business, economics, or a related field
- 1-3 years of CRM experience; experience in retail required
- Advanced proficiency in Microsoft Word, Excel, PowerPoint; excellent IT skills including strong knowledge and experience of database structures and CRM tools
- Ability to communicate with all levels of the business, prioritize assignments and establish solid relationships
- Entrepreneurial; ability to drive forward with goals independently
MK Perks:
- Generous Paid Time Off & Holiday Calendar
- Summer Fridays
- Internal Mobility Across Brands
- Cross-brand Discount
- Exclusive Employee Sales
- Fav 5 Cards (MK Discount for friends and family)
- 401k Match
- Paid Parental Leave
- Thrive Wellness Program
- Commuter Benefits
- Gym Discounts
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Compensation Range:
75,000.00 - 85,000.00 Usd
