Marketing Operations Manager

AfterShip • Full-time • Los Angeles, California, United States • 3w ago

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond.

We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact.

Your Mission: As we scale our GTM engine across Marketing, Sales, Customer Success, and Partnerships, we are seeking a Marketing Operations Manager to connect the dots across channels, tools, data, and GTM teams. In this role, you will build a predictable, scalable, and data-driven marketing engine that fuels high-quality pipeline generation and aligns closely with Revenue Operations, owning responsibilities such as attribution, lead scoring, routing, MarTech governance, and funnel analytics to ensure marketing investments drive measurable revenue impact. Reporting into Revenue Operations, you will collaborate closely with Demand Gen, Growth, and PMM teams, SDR/AE leadership, Partnerships, Data Engineering & BI, and Product teams for product usage signals. This is a remote role with a preference for US-based candidates, and collaboration with teams in Europe and APAC may require working outside standard business hours 1-2 times per week. What You’ll Do:

Build and operationalize a multi-touch attribution model across all marketing channels.
Maintain unified funnel dashboards across Lead → MQL → SQL → Pipeline → Closed-Won.
Improve accuracy of data sources across HubSpot, and the data warehouse.
Provide insights into CAC efficiency, pipeline contribution, and funnel performance.
Own end-to-end lead scoring, qualification logic, and routing architecture.
Build predictive qualification signals with Data & Growth teams.
Design and manage the entire MarTech ecosystem (HubSpot, Segment, GA4, Clearbit, Apollo).
Own marketing workflows, lifecycle automation, and cross-system integrations.
Partner with Demand Gen for campaign tracking, UTM governance, and reporting.
Support forecasting and provide monthly/quarterly marketing performance insights.

Who We're Looking For:

5+ years in Marketing Ops/Growth Ops/RevOps at B2B SaaS or eCommerce companies.
Strong HubSpot Marketing Hub expertise or familiar with equivalent tooling like Salesforce, Pipedrive, Monday.com, Insightly, Freshsales
Proven experience building attribution models and full-funnel analytics from 0-1.
Hands-on experience with lead scoring, routing, and lifecycle automation.
Experience with MarTech tools
Ability to use SQL or BI tools (Looker, Tableau, Looker Studio).
Strong understanding of funnel math, UTMs, tracking, and GTM KPIs.
Experience integrating marketing systems with CRMs (HubSpot or Salesforce).
Comfortable working autonomously in a fast-paced global environment.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

Competitive compensation
Remote-first/hybrid-flexible work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Annual learning & wellness benefit
Monthly book perk
Career progression & professional development
In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.