Social Media Community Manager - The Infatuation

JPMorgan Chase • Full-time • New York, New York, United States • 2w ago

Join The Infatuation’s social team and help shape our brand’s online presence. Your work will foster meaningful connections and drive engagement across our digital communities.

As a Social Media Community Manager in The Infatuation, you nurture a dynamic online community across multiple platforms. You engage with our audience, build relationships, and support our social team in creating impactful content. You will nurture a dynamic online community on multiple social media platforms (Instagram, TikTok, Reddit, Facebook, and more). Your role helps strengthen our brand’s visibility and ensures our community feels heard and valued. Together, we create memorable digital experiences. You will report to the Social Content Director, and partner directly with the larger social media team to enhance our brand's online presence through strategic engagement and community development. Your focus will be engaging with our audience and forging meaningful connections that boost our brand's visibility.

Job responsibilities

Engage with our audience by responding to comments, messages, and mentions in a timely and professional manner
Build and maintain relationships with our online community across all of our markets and social media platforms
Report meaningful community feedback to the appropriate stakeholders, escalating any complaints to the proper legal channels according to company protocols
Provide social listening reports for major campaigns and events
Support the social team by assisting with posting coverage and ad-hoc content creation

Required qualifications, capabilities and skills

2+ years of experience working with online communities and creating social content for prominent brands or publishers
Proficient in crafting messaging with a diverse range of tones, seamlessly transitioning between light-hearted and playful brand interactions and more formal, corporate messaging
Profound understanding of the dynamics and language of online communities, with a deep immersion in platforms like TikTok and Instagram
Deep understanding of The Infatuation’s brand voice and ability to translate it to a social audience
Demonstrated ability to manage crisis situations that may arise from online discourse

Preferred qualifications, capabilities and skills

Degree in Communications, Marketing, Journalism, Digital Media, or a related field preferred
Experience with video editing and content publishing is a plus, but not required