About Us We are a leading e-commerce company in the lighting industry, dedicated to providing high-quality lighting solutions to customers across various platforms. Our team is young, dynamic, and full of energy, always striving for innovation and excellence. We are looking for talented individuals to join us and be part of our exciting journey. Job Highlights

Salary: $25-$40 per hour (negotiable based on experience).
Benefits: Group health insurance (medical, dental, vision, life), paid vacation, sick leave, 401K retirement plan, attendance bonuses, and other allowances.
Career Development: Well-established company with structured training and promotion opportunities.
Work Environment: Young and dynamic team, long-term stable positions available. Short-term applicants or those without legal work authorization will not be considered.
Employment Requirements: Proficiency in both written and spoken English and Chinese. Must have valid work authorization. OPT/CPT/H1B sponsorship available.

Work Schedule Monday to Friday, 9:30 AM - 6:00 PM (on-site only, remote work is not available). Join Us! If you are passionate about social media marketing, enjoy challenges, and love creativity, we welcome you to join our team! Apply now: Send your resume to hr@torchstar.us Contact: Text 949-237-2675 (Dan)Responsibilities:

Manage and optimize the customer database, regularly analyzing customer behavior data (e.g., purchase history, engagement preferences) to generate insights.
Develop and execute email marketing strategies (EDM) and customer loyalty programs (e.g., membership points, exclusive offers) to enhance customer retention.
Monitor customer satisfaction metrics (NPS, repeat purchase rate) and refine customer journey and communication strategies accordingly.
Utilize CRM tools (e.g., HubSpot) to automate customer segmentation and targeted outreach, improving marketing efficiency.
Collaborate with multiple teams (marketing, sales, customer service) to drive customer lifecycle management (acquisition, retention, repeat purchase).

Requirements:

3+ years of experience in CRM or customer operations, with expertise in HubSpot, Salesforce, or other CRM platforms.
Strong data analysis skills, capable of deriving insights from customer behavior data (proficiency in Excel, Tableau is a plus).
Excellent customer insight skills, able to design personalized marketing strategies to increase retention.
Experience in email marketing and automation workflows; successful case studies are a plus.

Benefits: You will enjoy a competitive wage, stable hours, and an employee discount. Full-time employees will be eligible for TORCHSTAR's benefits package which includes dental and vision coverage, life insurance, paid time off, paid holidays and a 401(k) plan.

Group Health Insurance
Dental Care
Vision Care
401(k)
Life Insurance
Paid Sick Leave
Paid Vacation Leave
Employee Discount
Gas Reimbursement

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! TORCHSTAR team members make a difference in the lives of customers, colleagues, and the communities where we live and work every day. TORCHSTAR is an equal opportunity employer committed to workplace diversity.

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